They're not the same tool. Here's how to decide which one your website actually needs.
Why it matters
Most customer questions repeat themselves — the same handful of things people ask, over and over, at every hour of the day. When a team answers those manually every time, hours disappear that could go toward the work only a person can do.
What this looks like in practice
- Live in days, not months, once your content is ready
- Works across your website, SMS, and common messaging apps
- Trained on your own documentation, pricing, and policies — not a generic script
- Escalates to a human the moment a question needs one
Where teams get stuck
The biggest mistake we see is launching a chatbot trained on marketing copy instead of the questions customers actually ask. Start with your support tickets and call logs, not your website.
How Ndakum approaches it
This is the kind of problem our AI Chatbot work is built around. We start by mapping how the work actually happens today, design a solution scoped to your systems and data, and stay through rollout so it's your team's tool from day one — not ours.
Curious whether this fits your business?
A short conversation will tell us both. No pressure, no obligation.
Book a consultation