AI Chatbots | Ndakum Consulting Services

Our services

Comprehensive chatbot capabilities

From first conversation to CRM handoff — all under one roof.

✉

Conversational AI & NLU

Natural language understanding trained on your documentation, pricing, and policies — not a generic script.

Intent recognition & entity extraction
Context-aware multi-turn conversations
Custom knowledge base training
Continuous learning from real conversations

☉

Multi-channel deployment

One agent, deployed everywhere your customers already are — website, SMS, and social messaging.

Website chat widget
SMS & WhatsApp
Facebook Messenger & Instagram
Embeddable API for custom apps

⇗

Lead qualification & routing

Asks the same qualifying questions your best rep would, then routes accordingly.

Custom qualification criteria
Lead scoring & prioritization
Automatic routing to the right rep
Real-time sales notifications

◆

CRM & helpdesk integration

Every conversation logged and synced automatically — no manual data entry.

Salesforce, HubSpot, Zoho sync
Zendesk & Intercom integration
Automatic ticket creation
Two-way data sync

✎

Custom training on your data

Trained on your actual documentation, not a generic industry script.

Document & FAQ ingestion
Brand voice & tone calibration
Ongoing retraining as content changes
Human-in-the-loop review

☰

Analytics & insights

See exactly what customers are asking and where the bot needs improvement.

Conversation volume & trends
Deflection & resolution rate
Drop-off point analysis
Monthly performance reporting

↶

Human handoff & escalation

Knows exactly when to step aside so nobody feels stuck talking to a machine.

Configurable escalation triggers
Warm handoff with full context
Live agent takeover
After-hours queuing

🌐

Multilingual support

Serve customers in the language they're most comfortable in, automatically detected.

Automatic language detection
40+ supported languages
Consistent brand voice across languages
Localized responses

🔒

Privacy & data security

Built with data handling practices appropriate for regulated industries.

Data encryption in transit & at rest
Configurable data retention
GDPR & CCPA-aware handling
Role-based access controls

Integrations

Works with your stack

Connects to the tools your team already uses — no rip and replace.

CRM

Customer relationship platforms

SalesforceHubSpotZohoPipedrive

Support

Helpdesk & ticketing

ZendeskIntercomFreshdeskHelp Scout

Messaging

Channels & messaging apps

WhatsAppSMSFacebook MessengerSlack

Our process

From data to deployment

A focused rollout, typically live in weeks.

STEP 01

Discovery

We review your documentation, FAQs, and past support conversations to understand what customers actually ask.

STEP 02

Training & configuration

The bot is trained on your content and configured with your escalation rules and brand voice.

STEP 03

Testing & refinement

We run it against real scenarios and tune responses before anything goes live.

STEP 04

Launch

The bot goes live on your chosen channels, with a human safety net in place from day one.

STEP 05

Monitor & improve

We track performance monthly and retrain as your business and content evolve.

Trust

Built for privacy

Data handling appropriate for regulated and customer-sensitive industries.

Encryption

All conversation data encrypted in transit and at rest.

Data retention

Configurable retention windows to match your policy.

Access control

Role-based access to conversation logs and analytics.

GDPR & CCPA

Data handling practices aligned with major privacy regulations.

A team member that never clocks out.